BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user's physical and cognitive digital behaviour to protect individuals online. BioCatch's mission is to unlock the power of behaviour and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch ConnectTM to combat fraud, facilitate digital transformation, and grow customer relationships. BioCatch's Client Innovation Board, an industry‐led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting‐edge ways to leverage the unique attributes of behaviour for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow's problems. For more information, please visit www.biocatch.com.
Role Summary
We are looking for a Solutions Engineer to join our growing North America team. This role is ideal for technically skilled professionals who thrive in dynamic environments and enjoy collaborating directly with customers. You'll play a key role in onboarding and implementing BioCatch's anti‐fraud solutions across web and mobile applications, primarily for leading financial institutions. As a member of the global Solutions & Operations team, you will lead technical projects, provide integration support, conduct workshops, and work closely with cross‐functional teams, including Product, Engineering, Data Science, Engagement, and Threat Analysis, to deliver value to our clients.
Key Responsibilities
• Lead the technical onboarding and implementation of BioCatch solutions for new customers and partners.
• Manage end‐to‐end project execution, including planning, timelines, coordination, and issue resolution.
• Act as the technical point of contact for clients, translating complex requirements into actionable integration steps.
• Collaborate with client stakeholders (executives, project managers, developers) to ensure seamless solution deployment.
• Troubleshoot technical issues across web and mobile environments, leveraging your analytical skills and tools.
• Contribute to internal documentation, best practices, and client‐facing technical workshops.
• Partner with internal teams to continuously enhance solution delivery and customer experience.
Requirements
3+ years in Solutions Engineering, Systems Integration, or Professional Services for enterprise SaaS platforms, with hands‐on experience in customer‐facing technical ownership, onboarding, integration implementation, and technical support.
Demonstrated ability to lead technical discussions, translate business requirements into scalable solutions, and communicate effectively with both technical and non‐technical stakeholders.
Experience engaging enterprise customers in financial services, fintech, cybersecurity, or large‐scale SaaS environments.
Professional proficiency in Spanish and English (verbal and written) is required.
Strong project planning and coordination skills, with a track record of managing delivery timelines, mitigating risks, and driving cross‐functional collaboration to successful outcomes.
Working knowledge of modern web technologies (JavaScript, HTML, React) sufficient to review, troubleshoot, and make targeted adjustments to client‐side integration code.
Hands‐on experience with REST APIs, JSON, HTTP request/response cycles, and tools such as Postman for integration troubleshooting.
Solid SQL and data analysis skills, with experience querying and interpreting large‐scale datasets using platforms such as Snowflake, Power BI, or equivalent.
Ability to diagnose and debug web and mobile application behaviour, integration flows, and code‐level issues across native and cross‐platform environments.
Comfortable operating in fast‐paced, ambiguous settings; proactive in leveraging AI‐assisted productivity tools, and driving issues to resolution with minimal oversight.
Strong ownership mindset, self‐learning ability, and collaborative interpersonal skills.
Preferred Qualifications
Mobile development experience with Swift, Kotlin, Java, React Native, Flutter, or Ionic.
Experience delivering technical training sessions or facilitating customer workshops.
Proficiency in German or French is a plus.
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