**Service Manager for ECS Service**:
Manager job tittle: Francisco Mata
Area - Departament: IT INF ECS Delivery Center
**Service Manager for ECS Service Center**:
As a Service Manager in ECS Delivery Center, you will be end to end accountable for the overall management of the assigned managed services. This includes the relations with the current providers and focus on the operational excellence with improvement of the customer experience. In Addition, you will also take over all the activities around Disaster Recoveries ensuring that all compliance and technical requirements are covered.
**Tasks and responsibilities**:
- Support, enhance and further develop the existing managed services.
- Communicate and maintain good relations with current providers.
- Monitor performance and KPI’s.
- Drive continuous improvement for the respective services.
- Be the SPoC for escalations to the respective vendor.
- Plan and execute Disaster Recovery activities
- Background in IT Infrastructure for different Data Center technologies.
- Manage Datacenter in the area
***Requirements**:
- Degree in Computer Science or similar with focus on IT Infrastructure.
- At least 5 years of Experience supporting global IT Infrastructure Environments.
- Strong knowledge in Service Management.
- Strong customer and service orientation, with excellent communication skills.
- Team oriented.
- Solid understanding of Linux, Windows, Vmware operating systems, SAN, NAS, and Backup infrastructure in a highly available environment
- Eagerness to grow by demonstrating an always learning culture
- Excellent spoken and written English.
IamBoehringerIngelheim because
With us, you can grow, collaborate, innovate, and improve lives. We offer challenges in a global, respectful, and family-like work environment where ideas drive our innovative mindset. Versátil learning and continuous development for our team are key because your growth is our growth.
At Boehringer Ingelheim, gender equality is one of our top priorities. We not only comply with current regulations but also strive to promote it in all areas of our organization, as established in our III Equality Plan. We are committed to creating an inclusive and equitable work environment for everyone!