Position Overview
We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high‑value clients across industries. The adecuado candidate is goal‑oriented, a strategic thinker with deep experience in business development, sales strategy, and client relationship management, especially within the outsourced contact center and BPO space.
Key Responsibilities
- Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
- Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
- Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
- Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
- Executive Engagement: Present proposals and strategies to senior leadership and C‑level executives with confidence and clarity.
- CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
- Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.
Candidate Qualifications
- Bachelor’s degree or equivalent experience in business, communications, or related field.
- 5+ years of leadership experience in sales, proposal writing, or business development.
- Proven ability to translate strategic vision into actionable plans with measurable outcomes.
- Strong background in complex deal structuring, financial modeling, and contract negotiation.
- Experience in BPO and contact center operations (inbound, outbound, chat, email).
- Exceptional writing, editing, and presentation skills.
- Proficiency in Microsoft Office Suite and CRM platforms.
- Ability to work independently, manage multiple priorities, and travel as needed.
- Demonstrated thought leadership and ability to inspire cross‑functional teams.
Compensation Details
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
- HMO coverage plus a dependent.
- Dental coverage.
- In‑house dental assistance worth ₱5,000.
- Free meal during training.
- Career growth and learning.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off‑site events.
- In‑office rewards, raffles, recognition gifts, and treats.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit, stand, and use a computer and telephone headset for long periods. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move around the office, reach in any direction, lift or move objects up to forty (40) pounds.
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on any protected characteristic and adheres to these principles in recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon the performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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