CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
This hybrid role combines hands-on expertise in Mautic with multichannel Campaigns and Customer Success coordination across clients, internal developers, and the CEO. You will serve as both the technical marketing operator ensuring campaign functionality and the primary contact for delivering value daily in our managed deliverability and optimized profitability ESP offering.
Key ResponsibilitiesMK Technical Operations & Analytics
* Manage the Mautic stack – installations, upgrades, plugins, security.
* Use SSH to audit and optimize cron jobs (segments, campaigns, webhooks, backups) with DevOps.
* Handle triggers or missing messenger consume workers.
* Query Amazon Athena (SQL) on our engagement_daily table to validate KPIs and generate insights, coordinating with DevOps.
* Monitor deliverability using tools like InboxTracker, Litmus, and MXToolBox; maintain inbox placement rates.
Note: 95% of your time is expected to be spent on these technical tasks.
* Integrate Mautic with clients’ websites, e-commerce platforms, CDP, BI, and ad platforms via API/Webhooks.
Customer Success & Coordination
* Serve as the primary success contact for assigned accounts: schedule meetings, gather requirements, create tickets, and track SLAs.
* Coordinate hand-offs between development teams, the CEO, project managers, and clients to ensure clarity on expectations, blockers, and timelines.
* Present weekly performance reports highlighting growth metrics and next steps.
* Gather feedback to inform backlog items and optimization strategies.
Project Prioritization & Growth
* Co-manage JIRA boards with the CEO, prioritizing tasks for maximum ROI.
* Conduct experiments such as subject-line tests and new segment rollouts, measuring their impact.
* Identify and scope new customer prospects fitting our large email volume profile.
* Required skills include 2–4 years in CRM/Marketing Automation, with at least 1 year as the primary Mautic owner.
* Proficiency in SQL (Amazon Athena), Linux CLI, and familiarity with AI tools like ChatGPT or Copilot is advantageous.
* Ability to explain technical concepts to marketers and executives clearly.
* Strong project management skills with attention to detail and a results-oriented mindset.
* Experience with AI tools and familiarity with platforms like Optimove, Klaviyo, Braze, or Iterable are a plus.
* Alignment with Amazon Leadership Principles is preferred.
Stack Overview
LayerTechESP / MA Mautic v5.2.3+ (Orion and newer), SparkPost MTA, Amazon SES, qMail, AWS S3, Athena, Tableau, InfraAWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub, and tools like InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, LLMs, Abacus.AI.
What We Offer
* Remote-first work environment (CET±4h) with flexible scheduling.
* Full-time or part-time options; competitive salary plus performance bonuses and potential stock options.
* Impact on brands sending over 10 million emails monthly.
* Opportunities for accelerated learning across deliverability, data, CS, and AI-driven content.
* Join a team that values sanity, transparency, and shareholder value.
Success Milestones (30/60/90 Days)
Celebrate milestones such as creating a new sending domain, managing a key client, and autonomously handling multiple clients with minimal intervention, along with sourcing new customers.
Application Instructions
* Share a short video (<3 min) showcasing a Mautic or Athena success you led.
* Include an Athena query example counting bounced emails in the past 24 hours.
* Provide a snippet of cron jobs you’ve optimized.
* Send your email application; successful candidates will be invited for a Google Meet interview.
About Data Innovation
We empower marketing and CRM teams to increase revenue and reduce costs through our custom ESP stack, analytics, and AI tools. Our clients range from major corporations to startups, and we foster a high-ownership, continuous learning environment. You will work directly with the CEO on innovative projects, customer satisfaction, and business growth.
Note: 95%.
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