PJoin our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call.
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Attending to all the operations and administrative duties, including, but not limited to
- arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship.
Based in Mallorca, you will ensure an excellent service for our cruise line clients.
/ppbABOUT THE JOB /b /pliAct as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls.
Ensuring to meet operational demands carrying out accordingly to protocols and policies set forth.
/liliCoordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
/liliAttend, monitor and respond to email requests within a timely manner from various regional email accounts.
/liliFacilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements.
Utilize the different systems for all vessel entry/departure requirements.
/liliWork in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
/liliSolve day-to-day issues and propose improvements to workflow to Manager, to enhance productivity and efficiency in port operations.
/liliMonitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
/liliCompile and submit appropriate updates throughout the day for vessel operator and Cruise Line’s corporate managers;
complete appropriate sail reports as required by each line.
/liliComplete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been in saved appropriately.
/liliActively participate in conference calls with vessels and/or cruise lines when needed.
/liliForward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
Provide lost luggage assistance.
/liliCoordinate/provide appropriate medical assistance provide follow up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line.
/lipbABOUT YOU /b /pliExcellent communication skills in English and Spanish language, both written and oral.
/liliMust have a valid drivers' license and car and have a current residency in Mallorca.
/liliGood academic background.
Maritime studies are desirable.
/liliPreferred previous experience as a Port Agent.
/liliProblem solving and analytical skills.
/liliGood office administration and organizational skills with a keen eye for attention to detail. /liliKnowledge of Microsoft Office programs.
/liliOrientation to results and customer service;
decisive problem solving.
/liliBusiness travel availability, if required by Manager /lipbABOUT OUR OFFER /b /plipCompetitive salary and benefits as standard /p /lilipCareer progression opportunities in more than 50 countries worldwide /p /lilipDevelop yourself as part of a friendly, richly diverse and virtual international team /p /lilipExceptional approach to your learning
- access to free learning platforms language lessons /p /lipTUI Musement is a leading Tours Activities business.
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.
There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.
We also offer services to cruise lines through Intercruises Shoreside Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. xhfqzwm /ppWe love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity Inclusion means to us simply visit.
/ppb#TUIJobs #TUIMusement /b /p