P At Auren Personas, we operate within the Selection Executive Search division, providing specialized Human Resources consulting services. /p p We are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of b Team Leader Customer Consumer Service Manager /b /p p The company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering. /pp These brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design. /p p From its headquarters and distribution center in Europe, the company supplies customers across Europe, including distributors, agents, retailers, and consumers. In addition, it has multiple offices across Europe dedicated to sales, innovation, and marketing activities. /p p With a dedicated team of approximately 40 colleagues, the organization focuses on growth, innovation, and strengthening its position in the international market. /p pb About the Role: /b /pp The company is looking for a proactive and service-driven b Team Leader Customer Consumer Service Manager /b to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers. /pp The Team Leader Customer Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries. This role requires strong leadership, operational oversight, cross-functional collaboration, and a continuous improvement mindset. /pp The adecuado candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment. /p pb Leadership Team Management /b /pulli Lead, coach, and develop the international customer and consumer service team across: /lili The Netherlands /lili Germany /lili Spain /lili Create a service-oriented, performance-driven, and customer-focused culture /lili Ensure clear communication, efficient workflows, and strong collaboration between teams and regions /lili Implement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency /lili Support team development through training, coaching, and continuous process improvement initiatives /li /ul pb Customer Consumer Service Excellence /b /pulli Ensure outstanding service delivery towards B2B customers and end consumers across all markets /lili Act as escalation point for complex customer issues and key customer challenges /lili Maintain close oversight of customer satisfaction, response times, and service quality /lili Safeguard consistent communication and professional service across all customer touchpoints /lili Continuously identify opportunities to improve customer experience and service standards /li /ul pb Process Optimization AI Implementation /b /pulli Drive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability /lili Identify opportunities to automate repetitive tasks and improve response handling processes /lili Analyze workflows and implement improvements to increase speed, accuracy, and operational effectiveness /lili Ensure the department is fully utilizing available systems and technologies /lili Work closely with Operations to optimize integrations and processes /li /ul pb Cross-Functional Collaboration /b /pulli Work closely with: /lili Logistics /lili Operations /lili Sales /lili Marketing /lili Finance /lili Ensure smooth internal cooperation to safeguard service levels and customer satisfaction /lili Coordinate proactively on delivery issues, product availability, claims, and operational challenges /lili Support sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication /li /ul pb Systems Operational Management /b /pulli Maintain strong oversight of all customer service-related systems and processes /lili Monitor operational performance and proactively identify bottlenecks and inefficiencies /lili Ensure accurate and efficient handling of orders, claims, returns, and customer inquiries /lili Contribute to the continuous improvement of internal procedures and operational standards /lili Support scalability and future growth through structured process management /li /ul pb Requirements: /b /p pb Experience Background /b /pulli Proven experience in customer service management, consumer service, or customer operations leadership within an international environment /lili Experience managing and developing international teams /lili Strong background in customer experience, operational processes, and service optimization /lili Experience with ERP, customer service software, and AI-driven support tools /lili Experience in process improvement and operational efficiency projects is highly preferred /li /ul pb Industry Affinity /b /pulli Affinity with or experience in consumer goods industry is a strong advantage /lili Understanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus /li /ul pb Skills Competencies /b /pulli Strong leadership and coaching abilities /lili Customer-centric mindset with excellent problem-solving capabilities /lili Strong organizational and operational management skills /lili Experience with AI tools, automation, and customer service systems /lili Analytical and process-driven mindset /lili Strong communication and stakeholder management skills /lili Ability to balance strategic improvements with hands-on operational involvement /lili Fluent in English; Dutch and/or German are strong advantages /lili Spanish language skills are highly preferred /li /ul pb Personality /b /pulli Entrepreneurial and proactive /lili Structured and solution-oriented /lili Calm under pressure and able to manage priorities effectively /lili Strong communicator with international cultural awareness /lili Comfortable working in a dynamic, growing organization /li /ul pb Benefits: /b /ppb What We Offer /b /pulli A key role in shaping and professionalizing the international customer and consumer service organization /lili High level of ownership and autonomy /lili Opportunity to work across multiple European markets and departments /lili A dynamic and growing organization with strong international brands /lili Opportunity to drive innovation through AI and process optimization /lili Competitive compensation package aligned with experience and performance /li /ul p Thank you for your application and interest. We look forward to discovering your talent! /pp At Auren Selection Executive Search, we offer a comprehensive range of solutions for talent identification, attraction, selection, and assessment. /pp We provide both local and international services, regardless of hiring volume. Our teams are highly specialized, with over 20 years of experience and a strong track record of success. /p