Service Content & Process Optimization SpecialistContinue with Google Continue with Google2 days ago Be among the first 25 applicantsTomorrow is our home. See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our general brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.BSH Electrodomésticos España, S.A. | Full time | ZaragozaYour ResponsibilitiesCreate and maintain service information within the CMS (Schema ST4).Lead template adaptations based on stakeholder needs and automate repetitive tasks.Manage service info requests via Jira, ensuring timely progress and coordinating with stakeholders.Report new requests, identify bottlenecks, and propose process improvements with stakeholders.Analyze technician feedback, address gaps, and collaborate to refine prompts and improve user satisfaction.Your profileEngineering degree (diverse specializations).Knowledge of workflows and ticketing systems; experience with ContentManagement Systems. Automation/chatbots is a plus.Exceptional fluency in English, both spoken and written. German is a plus.Your BenefitsFlexible working time schemes and possibility of home office (50%).Discounts in BSH home appliances and other benefits.Free access to our online learning platform, including languages.Subsidised food.Company bus.Further informationPlease visit bsh-group.Com/career. We would love to welcome you in our team!Find a New Home For Your Professional Ambitions BSH Electrodomésticos España, S.A is the controller of the processing and processes your personal data with the only purpose of managing your application. If you want to exercise your data protection rights, please send an email to Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHousehold Appliance ManufacturingGet notified about new Service Specialist jobs in Zaragoza, Aragon, Spain .Customer Service - Back Office SpecialistWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr