Job Description
The Prevention Leader is responsible for coordinating the activities of prevention officers and lifeguards. They monitor and patrol assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. They anticipate potential problems and respond to emergency situations when necessary.
Daily Tasks and Standards
* Complies with the hotels policies, procedures, and service standards, as well as Fairmont standards.
* Maintains positive relationships with guests and ensures the team is informed about the hotels services.
* Stays updated on groups, events, VIP guests, and guest movements to ensure safety and comfort.
* Conducts preventive patrols around the property and documents all actions taken.
* Investigates incidents, theft, lost items, guest complaints, and risk situations, preparing detailed reports.
* Coordinates first aid assistance and acts as the first contact during emergencies together with the Duty Manager.
* Supervises the prevention and lifeguard team, organizes schedules, and manages department inventory.
* Participates in group and event meetings and handles special guest requests.
Access Management and Reception
* Controls access for visitors, suppliers, and staff, verifying identification and credentials.
* Manages the custody and registration of master and staff keys.
* Supervises employee entrances, parking areas, and the loading dock.
* Supports operations in high-traffic areas such as the lobby and hotel entrances.
* Performs parking inspections and reports any anomalies or facility issues.
Incident Prevention and Emergency Management
* Monitors the fire alarm and control panel, reporting alarms and risk situations.
* Applies the Hotel Emergency and Self-Protection Plan and all emergency protocols.
* Is part of the first response team together with the maintenance department.
* Checks emergency routes and exits to ensure they remain clear.
* Trained in firefighting equipment, CPR, and the use of defibrillators.
* Manages inspections of first aid kits and emergency medical supplies.
* Coordinates external emergency services when necessary.
* Assists maintenance with lock control and programming.
Training, Development and Administration
* Participates in the development of health, safety, and prevention policies.
* Coordinates and delivers training on evacuation procedures and emergency management.
* Maintains records, reports, and prevention documentation.
* Collaborates with other departments to ensure a safe environment for guests and staff.
* Keeps updated through continuous training in safety protocols and technologies.
Qualifications
Physical Requirements
* Ability to stand for long periods of time, conduct regular patrols, and respond quickly to emergency situations.
* Ability to use different types of fire-extinguishing equipment, especially fire extinguishers.
Required Education And Experience
* Detailed knowledge of the hotel.
* Previous team management experience in similar positions is valued.
* Strong knowledge of English, both written and spoken, is highly valued.
* Compulsory secondary education.
* Previous experience in similar roles is essential, and experience in hotel environments is highly valued.
What Is In It For You
* Competitive Salary and Benefits
* Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
* We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
* Opportunity to develop your talent and grow within your property and across the world!
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