Partner Success ManagerSkip to main contentWe use our own and third-party cookies for statistics, preferences, analytics, and marketing to analyze the use of our web services and propose content or ads of interest to you.You can accept all cookies by clicking the "Accept all cookies" button or reject them through the "Reject" button.#Partner Success Manager page is loaded## Partner Success ManagerApplylocations: Palma de Mallorcatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR000008# **Who are WebBeds?**WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.# **What makes us stand out?*** We are a wholesale global travel organisation* We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries* We partner with over 430,000 properties in more than 15,000 destinations* We work with more than 44,000 travel companies in 139 source markets* We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking.# **What will your functions be?**As a Partner Success Manager, you will play a major role in supporting the Chains team and managing relationships with our key chain partners. Working jointly with Strategic Account Managers and under the strategic direction of the Director of Chains, you will focus on optimizing rates and availability through targeted actions. You will work collaboratively with both internal and external stakeholders in an agile environment to maximize growth opportunities, deliver excellent partner service, and ensure our Dynamic Inventory is seamlessly available across our Points of Sale.This role is ideal for a candidate with a strong operational background in travel industry connectivity who also possesses a passion for the commercial side of the business, enabling the smooth integration of new products with channel managers and switch partners.Responsibilities include but not limited to:* **Commercial objective delivery:** Deliver the company's commercial objectives derived from the chains partnership roadmap.* **Chain relationship management:** Build and maintain meaningful relationships with Chain partners to optimize the global partnership on Destination, Region, and Global level.* **Connectivity and quality control:** Partner with Connectivity team, Strategic Account Managers and Chains to ensure hotels are connected, handle queries and ensure overall quality control.* **Trend analysis and roadmap building:** Analyse and investigate trends of the specific chain to build partner roadmap together with Strategic Account Managers to achieve better performance and optimize the chain partnerships.* **Property audit and competitiveness:** Ensure managed chain properties are live and bookable on POS conducting quality auditing of properties set up, ensure pricing accuracy, and the rate and promotion competitiveness.* **Production monitoring and reporting:** Monitor daily/weekly/monthly production for connected hotels in remit using relevant production reports.* **Partner onboarding and training:** Support onboarding of new partners and implement trainings on our USP's and usage of extranet tools and interface.* **QBR and analysis support:** Assist Strategic Account Managers with analyses, reports and presentations for the QBR's of key Chain Partners.* **Contract mapping and review:** Assist with reviewing, mapping and setting live of BAR contracts. Liaising with relevant teams to see the task through to the end.* **Portfolio management and coverage:** Handle a small portfolio of Chain suppliers directly as directed by the Line Manager to support overall business needs.# **What are we looking for?*** Personal effectiveness with strong communication and influencing skills* Comfortable to negotiate with suppliers in person or via Teams* Experience in working in fast paced and multi-cultural environment* Proactive and positive, with ability to offer solutions to issues encountered.* Personable with lots of enthusiasm and a "can do" attitude* Ability to work independently as well as part of the team* Ability to prioritise and multi task* Organised with impeccable attention to detail* Numerically astute* Ability to build effective and meaningful working relations both internally and external* Fluent English speaker* Commercial awareness in the travel industry* Good Microsoft Office knowledge, especially Excel and Outlook# **Why choose us as your next destination?**We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.* International highly skilled group of experts from all around the globe* Dynamic environment with the chance to grow, influence & impact change* Disruptive, fast-growing market leader within travel & endless possibilities* Culture built on collaboration empowerment and innovation**Web Travel Group** is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds. **WebBeds** provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service. **Hotels and other suppliers** - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. **Travel buyers** - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC's, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.
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