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Online marketplaces have never been this awesome.
At METRO Markets, we build a mature and growing B2B e-commerce marketplace that serves professional customers across six European countries.
We're now looking for a skilled Senior UX / UI Designer to help shape critical phases of the customer journey in our product area: Checkout and After-Sales Solutions. We're seeking someone eager to tackle complex problems, shape design strategy, and make a meaningful impact on the post-purchase experience.
What you'll work on:
You'll join key product teams, working closely with product managers and developers in a collaborative product trio setup. These teams tackle some of the most essential user journeys — from streamlining repeat orders and professional services to ensuring clear, reliable order tracking and post-purchase communication. Your role will focus on shaping seamless and reliable end-to-end experiences that build trust and support customers across every stage of the post-purchase journey.
What you'll do:
Lead end-to-end UX and UI design for key after-sales experiences
Develop user journeys, flows, wireframes, and interactive prototypes to test and validate ideas
Collaborate daily with product and tech in a product trio setup to shape roadmap priorities
Apply service design methods to map end-to-end customer journeys, ensuring solutions work across touchpoints and stakeholders
Facilitate workshops and align stakeholders across product, tech and business to drive shared understanding and buy-in
Plan and run user research and usability testing (in collaboration with our User Research team)
Translate complex requirements into clear and usable solutions
Contribute to our Design System to ensure consistency and scalability
Continuously monitor performance via analytics and user feedback to iterate and improve
Deliver high-quality UI design that brings usability and visual excellence to our customer-facing experiences
You\'ve got
6+ years of UX/UI design experience with a strong portfolio of digital product work
At least 3 years working in product-oriented, agile teams, ideally on e-commerce or marketplace products
Knowledge in service design, customer journey mapping, and designing for complex processes
Strong stakeholder management and facilitation skills – align diverse perspectives and create clarity
Comfortable working in dynamic cross-functional teams and taking full ownership of design work
Hands-on experience with UX research methods (interviews, usability testing, Hotjar, etc.)
Proficient in Figma, with experience working within a shared Design System
Basic understanding of HTML/CSS is a plus
Strong communication and storytelling skills in English
Experience in B2B commerce is a bonus, but not a must
MUST HAVE EU WORK PERMIT
We\'ve got
Innovative product and exciting career opportunities in an agile environment with a start-up mentality
A diverse and vibrant international environment of 70+ different nationalities
Flexible working hours and hybrid working with also flexible home office policy
25 days of vacation per year
Health and wellbeing support
Private Health Insurance covered by the company
Lunch support / Catering service at the office
Attractive referral program
Team events, MeetUps, and TechTalks
And much more
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About us
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.
Seniority level Mid-Senior level
Employment type Full-time
Job function Design
Internet Marketplace Platforms
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