Overview
At Small Medium Enterprises and Channel (SME&C;), we are leading a high-growth, AI-powered global sales team—uniting our Small Medium Business, Corporate, Strategy, and Partner teams to unlock the largest customer opportunity. We leverage AI and our partner ecosystem to redefine how businesses adopt technology to drive growth and innovation. SME&C; is a culture of innovation, opportunity, and inclusivity with a diverse, high-performing, customer-obsessed team focused on collaboration, connection, and continuous learning. If you thrive in a fast-paced, digital-first environment and want to make a meaningful impact, explore how SME&C; can be the next step in your career.
We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications and Dynamics 365 F&O;, who is passionate about driving customers’ business applications transformation on the Microsoft platform. This is a customer-facing role owning both the business applications-focused technical relationship and the technical strategy between the customer and Microsoft, helping customers leverage their Microsoft investments through architecture and operational health engagements.
This role is versátil in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We uphold values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.
Responsibilities
- Customer Centricity: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
- Identify opportunities to improve customer solutions and position services to help customers achieve objectives.
- Accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
- Support customer skilling by delivering technical discussions, workshops, etc., enabling operational health and cloud readiness.
- Contribute to customer satisfaction by providing a positive customer experience.
- Provide feedback from customers to relevant Microsoft teams to enable continuous improvement.
- Business Impact: Drive growth in Consumption (Cloud & Support) by advising technical and business decision makers on Microsoft Business Applications value and enabling value realization through solution optimization, performance efficiency, and operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
- Resolution of Customer Blockers: Anticipate and identify resolutions to issues blocking go-live or broad usage, delivering work according to Microsoft best practices and repeatable IP.
- Identify Growth Opportunities: Use knowledge of Microsoft Business Applications to identify growth opportunities based on customer/partner needs.
- Technical Leadership: Drive continuous alignment and improvement of individual skills; engage with communities to share expertise, contribute to IP creation, and accelerate customer transformation. Obtain relevant accreditations and certifications. Mentor junior colleagues on technical and non-technical concepts.
- Practice Development: Generate ideas for changes and improvements to IP, technologies, and processes; drive IP reuse, best practice sharing, and consumption.
- Trusted Advisor (Relationship Building): Develop and expand relationships with customer and partner/MCS architects and technical decision makers, and business stakeholders.
Qualifications
- Required/Minimum Qualifications
- Fluency in English and Spanish required; additional languages appreciated.
- Proven experience in finance and operations (F&O;).
- Bachelor's Degree OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field with extensive IT consulting/support experience.
- Significant experience in a customer-facing role and as a lead technical solution architect.
- Additional or Preferred Qualifications
- Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level) or relevant experience as a lead functional consultant.
- Knowledge of Success by Design methodology or experience on business value projects as a business value consultant.
- No relocation is available.
- Technical Qualifications/Experience
- Dynamics 365 Finance and Operations – deep technical expertise in F&O.;
- Azure cloud concepts and integration between Dynamics 365 F&O; and Azure components; familiarity with ALM and Azure DevOps (Boards, Repository, Build/Release Pipelines).
- Experience with LifeCycle Services, Regression Suite Automation Tool, and performance troubleshooting.
- Knowledge of Dynamics 365 Customer Engagement (Sales/Power Platform) integration with Finance and Supply Chain.
- Experience in performance and code reviews for Dynamics 365 for Finance and Operations solutions.
- Hands-on experience with Finance & Operations assessments.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws. If you need assistance and/or a reasonable accommodation during the application process, read more about requesting accommodations.
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