Uniting to lead our industry towards a more sustainable future for our customers and markets.
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Our company
Archroma is a global leader in color and specialty chemicals with strong market insight, highly
talented people and a long history of material excellence and expertise. Archroma is headquartered in
Pratteln near Basel, Switzerland, and operates with approximately 4.000 employees in 42 countries
and with over 30 production sites. Through our two Business: Textile Effects (TE) and Packaging
Technologies (PT), we deliver specialized performance and color solutions to meet customer needs in
their local markets. A company committed to innovation, world-class quality standards, high service
levels, cost-efficiency and sustainability, Archroma develops technologies that improve the beauty
and performance of everyday products. Products enhanced, colors enhanced, performance enhanced
Our people
Our people have a rich tradition of working side by side with our customers as long-term partners,
developing tailored solutions that help customers deliver business success. Every day, with our
passion, commitment to excellence and innovation, our people create specialized performance and
color solutions designed to appeal to our senses and emotions for a greater life experience. At
Archroma we foster diversity, equity and inclusion for everyone, whatever their gender, nationality,
age, educational level, etc. Our different backgrounds and talents enrich our perspective and help us
create a performance-driven and collaborative culture, based on its AACC pillars: 1) Achieve and
exceed; 2) Adapt and innovate; 3) Center on customer; and 4) Collaborate and embrace diversity.
We touch and color people’s lives every day, everywhere.
Your role
Allocated to our Packaging Technologies organization we are looking for a highly motivated and
proactive team member in the position of
Customer Service Desk Team Lead Europe
This is a permanent and full-time position, leading a team of 8 multi-skilled professionals.
Key responsibilities:
• Responsible for providing local and regional business support within Sales & Distribution (SD),
ensuring efficient Order-to-Cash processes and operational performance. This includes
managing approvals, monitoring order fulfillment, handling shortages, and supporting audits
and team training.
• At a regional level, you drive process improvements and harmonization, implement new tools
and workflows, and ensure strong cross-functional collaboration. You also support sales
teams in strategic initiatives and special projects. xpzdshu
• In your project management role, you coordinate regional and global initiatives, act as a key
contact for SAP SD/O2C implementations, and lead process design and improvements in
collaboration with IT.
• Additionally, you focus on team development and onboarding, training members on key
frameworks (AACC), and promoting efficiency, simplicity, and effective communication across
teams.
Profile:
• At least 5 years of business experience in an OTC function in a multinational company as a team leader
• Project experience is valuable
• Fluency in English (mandatory)
Skills and Competencies:
• Strong communication and interpersonal skills
• Effective collaboration with internal teams and external partners
• Ability to understand and define business and project needs
• Adaptable and self-motivated team player
• Comfortable working in an international environment
• Able to work independently and take initiative
• Flexible and highly collaborative across all company levels
Others:
- Position based in Spain (El Prat de Llobregat, Barcelona)
- Work permit is requested
Your Application
If your background and personal experience fits this profile, please send us your complete application via LinkedIn