Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
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Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We are seeking a highly experienced Azure Service Engineer L2 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.
As an L2 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. Lead the resolution of complex and high-impact incidents in distributed and online service environments.
Drive and oversee root cause analysis (RCA) and post-incident reviews across teams.
Build dashboards to provide visibility into SLA performance, service health, and team workload
Develop reports to provide insights on technology performance and recommend improvements
Ensure compliance with data protection regulations.
Demonstrated experience diagnosing/debugging faults in online and distributed systems.
Working knowledge of enterprise network gear including routers, switches, and load balancers.
Advanced experience with scripting using PowerShell, SQL, and Python .
Knowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.)
Strong communication skills in written and spoken English (fluent level required- B2/C1)
FlexAbroad: work remotely from another country for up to 45 days.
~ Flexible benefits plan (health insurance, transport, meals, childcare).
~ Wellbeing HUB and onboarding support (Buddy program).
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. xpzdshu In 2022, the Group reported global revenues of €22 billion.