REQUISITOS IMPRESCINDIBLES:
Knowledge/expertise of:
Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed
Understanding and experience in integral Workplace and Service Desk services.
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
Experience in Global Services coordinating teams in different countries.
Take ownership of major incidents, ensuring coordination
of resolving parties, effective communication to
stakeholders and post incident review
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience
English proficiency level of B2/C1.
REQUISITOS VALORABLES:
Proactivity
Teamwork.
Used to report work done.
Be able to produce documents and reports.
Open minded to change.
Self-taught.
TITULACION REQUERIDA:
- Superior Technician in Management of Compute Systems or Computer engineering degree
- Experience of at least 10 years in the IT sector, of which, at least 5 year performin same role.
- Regulated technical certification in ITIL: at least, ITIL Foundation.
AÑOS EXPERIENCIA EN PERFIL SOLICITADO:
5 years
LI-DNI