Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries.These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names.Your RoleAs a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience.You will:- Assist users with empathy, accuracy, and efficiency- Stay informed about the specific project’s policies, products, and guidelines- Make balanced, policy-aligned decisions while maintaining user satisfaction- Communicate clearly and professionally, in writing and verbally- Investigate and resolve inquiries related to accounts, usage, and service issues- Respond to user questions with high quality, speed, and empathy- Use your market knowledge to spot trends and recommend scalable improvements- Analyze incoming data to enhance the overall user experience- Support enforcement of platform or service rules when required- Review reported content or cases within agreed timeframes- Identify workflow inefficiencies and suggest process improvements- Recognize patterns and escalate cases when necessaryYour Qualifications- C1 level Spanish- Good English (B2)- Availability for remote roles within Greece or for office-based positions in Athens (depending on the project)- Customer Support experience is a plus- Ability to work independently and collaboratively- Strong problem-solving and critical thinking skills- Flexibility and adaptability to policy and process changes- Confident computer and internet skills- Ability to provide required documentation (ID/Passport, Birth Certificate)The Offer- Multiple project options, matched to your skills and preferences- Remote positions anywhere in Greece and onsite roles in Athens- Relocation package for Athens-based roles (flight, hotel stay, and housing assistance)- Competitive salary + performance bonuses- Rotational shifts depending on the project- Diverse and multicultural work environment- Full training, continuous support, and strong career development opportunities