Location: Barcelona. At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.
In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe\'s leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners.
We are looking for a Supply Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint.
YOUR DAILY ADVENTURES WILL INCLUDE: Process Design & Scaling Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances
Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale
Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets
Cross-Market Operations Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience
Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from Freenow by Lyft biggest European markets
Partner with Product, Engineering, and Policy teams to ensure global driver experience solutions meet diverse European market requirements and regulatory standards
Strategic Analytics & Insights Analyze driver experience metrics across European markets to identify trends, opportunities, and areas for improvement
Conduct deep-dive analyses to understand driver behavior patterns across Freenow by Lyft biggest European markets and inform strategic decision-making
Project Management & Execution Plan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives
Lead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics
Coordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers
Driver Touchpoint Optimization Optimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams
Identify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement
Coordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets
Process Optimization & Innovation Drive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience
Identify automation opportunities to reduce manual work and improve driver experience consistency across markets
Stay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations
TO BE SUCCESSFUL IN THIS ROLE
5 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility.
Proven track record of scaling operations across multiple markets or business units, ideally within European contexts
Experience with process design, optimization, and cross-functional project management
Background in data analysis and using metrics to drive operational decisions
Fluent in English and Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory
BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements
Sabbatical & special leave policies
WeRoad partnership
Birthday, 24th + 31st December off
Mobility Credit
Health Insurance
Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
FREENOW OVERVIEW Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
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