Role Overview
As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road. We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
Required Qualifications
* Experience in customer service
* Fluent in Swedish, both spoken and written
* Proficient in English, both spoken and written
* Good skills in data/technology/systems
* A clean criminal record is a prerequisite
You Will Fit Right In At Viking If You
* value good work ethics
* have strong teamwork skills
* are comfortable working both individually and in a team
* have strong communication skills
* feel at ease using digital tools and phone as work tools
* are comfortable using multiple systems simultaneously
* are detail oriented and enjoy complex tasksare solution-oriented both with customers and colleagues
* are curious and eager to acquire new knowledge
* are comfortable working in a fast-paced, dynamic environment
* adapt easily to change
* want to be a part of a solid team with strong company culture
We Offer
* A permanent, full-time position
* A meaningful job where you get to help people
* Comprehensive training and onboarding
* Competitive conditions and benefits
* A collaborative and supportive Nordic working culture with great colleagues
* Modern offices in the heart of Torrevieja where you’re only a step away from the Mediterranean sea
* Professional growth opportunities in an international company
* A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)
Work Conditions
* Employment: Spanish based permanent contract, full-time
* Location: our office in Torrevieja, Spain
* Start date: As soon as possible / to be agreed
* Please note that remote work is not applicable
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