Location
Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.
Hermosillo, SO
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.
Descripción en español
Estamos buscando un representante de cuentas de clientes para unirse a nuestro equipo. En este puesto, trabajarás en nombre de algunas de las marcas más grandes de venta al por menor, telecomunicaciones y software para proporcionar soporte telefónico a clientes comerciales y residenciales, trabajar para retener a clientes insatisfechos y vender nuevos productos y servicios. La posición es a tiempo completo, de ventas internas, para representantes de ventas con experiencia.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Position Responsibilities
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- Utilizar tecnología y sistemas, realizar llamadas de ventas salientes a consumidores, responder llamadas entrantes de prospectos interesados, hacer seguimiento a clientes interesados, escuchar las necesidades de los clientes y ayudarles con sus preguntas, así como resolver cualquier preocupación relacionada con el servicio que puedan tener.
- La parte divertida, ventas. Aprenderás a reconocer oportunidades para actualizar a los clientes ofreciendo nuevos productos y servicios que aumenten el nivel de satisfacción de los clientes con la empresa y las ofertas de servicios.
- El éxito en este trabajo es fácil;
proporcionar una excelente experiencia al cliente y hacer ventas, presentarse todos los días preparado para dar lo mejor de uno mismo y ayudar a promover nuestra marca.
Candidate Qualifications
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- Debe tener 18 años de edad o más.
- Diploma de escuela secundaria o equivalente.
- Excelentes habilidades organizativas, escritas y de comunicación oral.
- Capacidad para escribir rápidamente y con precisión (más de 20 palabras por minuto).
- Conocimientos básicos de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Comprensión básica del sistema operativo Windows.
- Altamente confiable, con la capacidad de mantener una asistencia regular y puntualidad.
- Capacidad para evaluar, solucionar problemas y dar seguimiento a problemas de clientes.
- Aptitud para la resolución de conflictos, la resolución de problemas y la negociación.
- Orientado al servicio al cliente (empático, receptivo, paciente y concienzudo).
- Capacidad para realizar varias tareas, mantenerse enfocado y autogestionarse.
- Robusto orientación hacia el trabajo en equipo y enfoque en el cliente.
- Capacidad para prosperar en un entorno de ritmo rápido donde el cambio y la ambigüedad son prevalentes.
- Excelentes habilidades interpersonales y capacidad para establecer relaciones con su equipo y clientes.
- Capacidad para leer y hablar inglés con fluidez.
Conditions of Employment
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- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
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- Paid Time Off: Earn PTO and paid holidays.
- Incentives & Rewards: Participate in daily, weekly, monthly contests with cash bonuses and prizes.
- Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 90 days;
all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short‑ and long‑term disability coverage is available.
- Life Insurance: Access life insurance options to safeguard loved ones.
- Career Growth: Significant advancement opportunities focused on internal promotions.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, engaging work environment: Team‑oriented culture fosters collaboration and engagement.
- Casual dress code: Be comfortable while you work.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;
reach in any direction;
raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity & Equality
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination. MCI will not tolerate discrimination or harassment based on any protected characteristic. MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. xhfqzwm MCI will consider qualified applicants with criminal histories as permitted by local and federal requirements.
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