Overview
Data Center Operations Technician, DCC Communities — Job ID: 3074250 | Amazon Data Services, Inc.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment to ensure continual access to our customers’ innovation. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.
AWS is a fast-paced technology company and a leader in data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This role may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers operate at the highest levels of reliability for our customers. Candidates should be willing to work independently and as part of a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team operates 24/7. Travel within and outside of the regional work area is required.
All physical requirements are expected with reasonable accommodations:
* Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
* Ability to work in a 24/7 environment with participation in primary responder rotation and after-hours support as needed
* Working in cramped and/or elevated and/or noisy environments
* Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
* Ascending and descending ladders, stairs, and gangways safely
Note: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
Note: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within the AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region is restricted to Amazon employees who are U.S. Citizens. GovCloud may NOT be accessed from outside the United States.
Key job responsibilities
* Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed
* Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
* Performing on-call duties and participating in scheduled maintenance and change management activities
* Contributing to documentation and process improvement initiatives based on analysis of operational issues
* Helping to train and onboard new team members
A day in the life
* As a Data Center Technician, take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution
* Solve problems at their root and understand the broader context
* Maintain service level agreements through proactive issue detection and reporting
You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies.
Diverse Experiences
Amazon values diverse experiences. If you do not meet all the preferred qualifications and skills, we encourage you to apply. If your career is just starting or follows an unconventional path, please apply.
Work/Life Balance
We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar and offer knowledge-sharing, mentorship, and career-advancing resources to help you grow.
Qualifications
Basic Qualifications
* 1+ years of relevant experience in data center operations, IT support, or a similar technical field
* 1+ years of troubleshooting skills and ability to resolve undefined technical problems
* Willingness to participate in a primary responder rotation and support 24/7 data center operations
Preferred Qualifications
* An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
* Experience working in a Data Center environment
* Understanding of network design, protocols and troubleshooting
* Experience managing work and priorities through a ticketing system
* Understanding of in-depth hardware knowledge (e.g., PCIe)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year to $113,200/year, depending on location and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other benefits may be provided. For more information, visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Important FAQs for current Government employees
Before proceeding, please review the following FAQs
https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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