Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, itfeaturesa luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job Description
As a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamlessexperience from thetime theycheck-inuntil theycheck-out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role iscrucialinmaintainingthe hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay.
Responsibilities
Greet and welcome guests with warmth and professionalismusing the Guest’s name whenever possible.
Resolves guest complaints and concerns with a solution that is tailored to the guests and is solvedin a timely manner.
Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
Manage reservations, ensuringaccuratecheck-in and check-out procedures.
Provide detailed information about hotel amenities and services.
Handle guest inquiries and resolve any issues promptly.
Promote and upsell hotel services, packages, and loyalty programs.
Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
Coordinate with other departments to ensure seamless guest experiences.
Maintain the reception area, ensuring it is clean and organized.
Handle billing and payment processes accurately.
Assistwith special requests and arrangements for guests.
Ensure guest privacy and confidentiality at all times.
Conduct regular training and meetings with the reception team.
Monitor and manage office supplies and equipment.
Address any maintenance or repair needs promptly.
Maintain a positive and professional demeanor at all times.
Ensure compliance with hotel policies and procedures.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
Strong communicationskills, both verbal and written.
Strong analytical skills and attention to detail.
Presents a professional and polished appearance.
Effectively deal with guests and other team members.
Possessing the trait of being organized andcapable ofmulti-tasking.
Ability to complete work within given deadlines.
Maintain confidentiality of proprietary information and protect company assets.
Post-secondary education in Hospitalityor equivalent is a plus.
Strong teamplayer.
Highly organized, results-oriented, and able to work well under pressure.
Creative and Driven:Possessa creative mindset with a desire to learn and grow.
Tech-Savvy: Proficient in Microsoft Windows applications andOpera PMS.
Physical Demands
This position requires the ability to focus attention on guest needs,remainingcalm and courteous. Occasional standing,walkingand carrying luggage.
Perform other reasonable job duties asrequested.
Required Education and Experience
Post-secondary education inTravel andTourismor equivalent is a plus.
Minimum 2years ofFront Officeexperience.
Additional Information
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
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