Role Overview
We are looking for a Service Manager to join our team and help us deliver high-quality solutions to our clients.
What you will do
- Customer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration)
- Delivery & Maintenance Assurance: Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
- Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
- Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
What you are like
- Bachelor's degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
- 8+ years of experience in the ICT industry.
- At least 5 years in customer service management, delivery & maintenance assurance.
- Experience in service sales for enterprise or carrier networks.
- Proven track record managing service solutions for major projects.
- Experience in service bidding and sales strategy development.
- Fluent English (mandatory) to communicate with local customers and HQ teams.
Why join us
- Work on challenging projects for big clients
- Learn more about emerging technologies
- Design your career plan
- Access to continuous training and certifications
- Evolve through our internal mobility program
- ...and much more!
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