About the Company
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Liquid Barcodes is a leading SaaS technology platform specialising in loyalty programs and subscription programs for convenience and foodservice retailers across the US and Europe. We enable branded mobile apps and advanced loyalty mechanics to drive customer engagement and commercial impact. Backed by Private Equity, we are on an exciting scale-up journey and expanding our team to support our growing international customer base.
Role Overview
We are looking for a proactive and detail-oriented Operations / Support Specialist to join our growing team. This role is key to ensuring a smooth and high-quality support experience for our customers in a fast-paced SaaS environment.
You will be responsible for managing customer requests, investigating issues, coordinating with internal teams, and helping us continuously improve our operations processes. This role requires a strong interest in understanding how systems work and a willingness to go beyond surface-level support to identify root causes and drive resolution.
You will support customers across both the US and Europe and will work primarily in an afternoon/evening shift (typically 12:00–20:00), providing strong coverage across time zones. This schedule offers flexibility in the mornings and the opportunity to work closely with international customers.
What you’ll be doing:
- Managing and responding to customer support tickets via CRM tools (e.G. HubSpot)
- Investigating customer issues, including analyzing product behavior, data, and system outputs
- Coordinating with Product and Engineering teams to troubleshoot and resolve technical issues
- Monitoring ongoing incidents and ensuring timely follow-up and resolution
- Supporting B2B customers with product-related and technical queries
- Escalating complex or unclear cases with clear context and analysis
- Contributing to process improvements, automation opportunities, and internal documentation (SOPs)
What we’re looking for:
- English level C1 (written and spoken)
- Spanish level C1 (written and spoken)
- Experience working with CRM / ticketing tools
- Strong communication skills and customer-oriented mindset
- Ability to work under pressure and manage multiple priorities
- Interest in technical support, troubleshooting, and understanding how SaaS systems operate
- Previous experience in a SaaS environment (support, operations, or similar roles preferred)
Nice to have:
- Experience in technical support or xhfqzwm troubleshooting
- Familiarity with APIs, integrations, or basic data analysis
- Experience with automation workflows in CRM tools
- Experience in fast-paced operational environments
What we value:
- Ownership and accountability
- Problem-solving mindset and curiosity
- Attention to detail
- Ability to prioritize effectively
What We Offer
Opportunity to work with leading U.S. retail brands on impactful digital products
International exposure and close collaboration with general cross-functional teams
Clear career growth path within a fast-scaling SaaS company
Dynamic, supportive, and highly collaborative team based in Málaga
Private health insurance
25 days of vacation + Christmas & New Year’s Eve off
Competitive salary package