At NTT DATA, we don't just manage services — we take ownership of critical operations that keep organizations running.
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You'll be the key interface between service delivery and client leadership within international organizations, ensuring that complex infrastructure services perform, evolve and continuously improve.
About NTT DATA
NTT DATA is a global team of over 139,000 professionals, present in more than 50 countries. We work across industries such as telecommunications, financial services, public sector and healthcare, delivering end-to-end technology and consulting solutions.
But what truly defines us is how we work: we combine global scale with a human approach, where collaboration, trust and continuous learning are part of everyday life.
Make this the place where you grow.
Your mission
You will lead the end-to-end service governance of critical infrastructure services, ensuring performance, compliance and continuous improvement in high-demand environments.
This is not just coordination — it's ownership.
What will you be doing?
* Own contract and service governance, acting as the main counterpart to client service leadership
* Ensure delivery performance across all active work packages (scope, SLAs, operational commitments)
* Drive service reviews, KPI tracking and continuous improvement initiatives
* Lead incident, risk and escalation management through to resolution
* Perform root cause analysis and implement corrective/preventive actions
* Ensure compliance across ITSM, security, data protection and service continuity
* Oversee service transition readiness and handover processes
What we're looking for
* Strong experience in Infrastructure Service Delivery / IT Operations
* Deep knowledge of ITSM frameworks (ITIL or similar)
* Proven experience managing SLAs, KPIs and service governance
* Experience in complex, multi-stakeholder environments
* Strong communication and stakeholder management skills
* Ability to operate in international and highly structured environments
What you'll find at NTT DATA
* Hybrid and flexible working model
* Financial support for remote work expenses
* Flexible compensation plan (tax-efficient benefits)
* Life & accident insurance
* Access to training and continuous learning programs
* Wellbeing initiatives (mental health programs, sports activities)
* Discounts platform and financial benefits
* A strong internal community and collaborative culture
Why this role stands out
Because here, service delivery is not reactive — it's strategic.
You will operate in international environments where governance, performance and decision-making truly matter. xohynlm
You'll have visibility, ownership and the opportunity to influence how services evolve.