Role Summary Step into a key operational role as a Payroll Service Delivery Manager at Zalaris Spain. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance.
Your Responsibilities Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery. Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction. Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring. Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform. Ensure adherence to Zalaris’ internal controls, policies, and compliance standards. Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities. Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills High proficiency in German and English In-depth understanding of German payroll (mandatory) Experience in outsourcing HR, payroll, or accounting Work experience with SAP HCM is an asset Business-minded with an analytical mindset Ability to plan, prioritize, and structure work to achieve results Strong customer relationship management and process improvement skills Excellent problem-solving, presentation, and negotiation skills Proactive, energetic, and adaptable attitude Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field
What we offer Competitive salary Hybrid working mode, offering flexibility and work-life balance Opportunities for professional development and career progression A
dynamic, inclusive, and collaborative work environment The opportunity to contribute to a global leader in HR and payroll services Benefits Flexible working hours can be arranged in agreement with the manager Work from home allowance Reduced working hours during the month of August