Responsibilities
* As a Delivery & Fulfillment Manager, you will ensure day‑to‑day interface between our external clients and our internal operations, to make sure deliveries run smoothly. The first person responsible for contract delivery management, responsible for end‑to‑end delivery management, project delivery strategy formulation, and customer satisfaction, schedule, cost and quality.
* In pre‑sales stage, responsible for understanding key information such as customer project status, storage capacity and receiving capacity, and formulating reasonable integrated delivery plan; responsible for negotiating key contract terms to improve contract deliverability from pre‑sale stage.
* Complete the master plan and budget of the project according to the working process, and submit it for review.
* Manage project schedule and deviations, and coordinate various resources to solve key problems.
* Continuously monitor the progress of the project, and routinely communicate and report to project stakeholders.
* Regularly publish daily and weekly reports of the project, showing project progress, problems and risks, etc.
* Manage the scope of the contract, determine the solution with the sales manager for parts beyond the scope of the contract, and initiate the change of the contract.
* Manage contract risks, continuously monitor and close quantitative and qualitative project risks.
* Manage subcontractors, develop subcontractor resource plan and communicate with logistics department.
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