Job Responsibilities
1. Employee Life Cycle Management
- Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
- Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
- Optimize employee data governance to improve data quality and consistency.
- Support annual audits and compliance checks in line with local labor laws and company policies.
2. Employee Benefits Administration
- Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
- Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
- Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.
3. HR Inquiry & Service Support
- Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
- Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
- Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.
4. Data & Process Optimization
- Identify and implement process and system improvement opportunities to enhance automation and digitalization.
- Maintain and update HR module SOP documentation to ensure process standardization and compliance.
- Participate in key digital HR projects, including Hi HR system and payroll submission automation.
- Deliver regular HR reports and analytics to support business decision-making.
Qualifications
- Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field.
- Familiar with European labor regulations and HR operational processes; at least 1 year of experience in an international company or HR-related role.
- Excellent communication skills in both Chinese and English.
- Proficient in mainstream HR systems (such as Workday, SAP SuccessFactors, etc.) and data analysis tools like Excel.
- Detail-oriented, with strong customer service awareness, project execution skills, and a mindset for continuous improvement.
- Experience in HR system implementation or automation projects, with solid understanding and hands-on practice in employee experience, data governance, and process optimization.
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