Overview Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Details Position Job Title: Collection Specialist
BG and BU: Amcor Flexibles EMEA
Function: BG Finance & IT
Sub-Function: BG Controlling
Location: Portugal, Spain, Czech Republic or Poland Only
Line Manager's Job Title: BG Collection Coordinator
Contract Type: Permanent
Job Purpose
Cash collection of customer debts on time. The collection specialist has the following main responsibilities:
Daily follow up of late payments
Identify potential problems in the payment profile of customers and dealing with those in a pro-active way
The main objectives are to increase cash flow, decrease risks on late payments, decrease bad debt write offs, reduce DSO (Days Sales Outstanding) and decrease overdue level
JOB DIMENSIONS & SCOPE Collection management of circa 450 allocated accounts, based on language skills
Principal Accountabilities Contribute to cash flow improvement by driving DSO (Days Sales Outstanding) & Overdue down
Active contact with customers re outstanding amounts and/or overdues – minimum 15 per day
Active collaboration with credit specialists, sales & customer service, finance
Update and maintain FSCM database
Distribute statements & dunning letters according to defined Collection Strategy
Pre due calling (detect and initiate resolution of administrative issues before the due date – incorrect invoice details etc.)
Follow up on disputed invoices and collect data to understand root causes and support rectification
Follow up on claims/disputes with customer, sales & quality departments to reduce payment delays
Update CSI
Develop customer intelligence (external and internal customers)
Early warning signals: on time reporting of payment problems and modifications in payment behaviour
Accurate administrative follow up of:
Customer accounts
Claims and disputes (CSI)
Agreements
Contact data
Report on key reasons for non-payment and escalate issues to Collection Manager and Credit Managers
Report on payment term discrepancies
Report on top 20 customers per site
Follow up on urgent actions re blocked accounts
Major Challenges & Complexities The collection specialist role calls for significant internal and external interactions with numerous and diverse stakeholders
Multiple sites Internal Sales Departments
Multiple Sites Finance Teams
Multiple Sites Commercial Teams
Allocated customer Portfolio
BG Credit Director
BG Collection Coordinator
BU Credit Managers
BG Credit Process Manager
BG Collection Process Manager
Key Account Managers
Sales Representatives
Qualifications/Requirements Formal Qualifications and Experience
Strong affinity with and experience of Collection and customer facing activities
Ability to use job related software tools – SAP & FSCM
Ability to use Microsoft Office tools (Excel, Word, PowerPoint,..)
Strong interpersonal and communication skills
Cross functional
Cross site
Cross cultural
Basic knowledge of accounting, good numerical understanding
Fluency of English & at least one of the following- French (Priority)/ Polish/ Dutch/ German/ Turkish. Common language within the team and Amcor is English.
Specific Skills and Abilities
Strongly results orientated
Outstanding persuasion and negotiation skills
Taking initiative
Resilience
Very strong ability to work in a team
Accurate work – eye for detail
Work independently and in a structured way
Ability to communicate and receive best practice ideas
About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
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