Temps Executive Division is recruiting a Debt Collection Manager for a Fintech company located in Barcelona.
Debt Collection Manager reports directly to the managing director (MD) or responsible assigned by MD and is dotted to Chief Service Officer (CSO). Debt Collection Manager will be responsible for collection process and reaching expected recovery targets by taking ownership of RR2, RR3 and impairment, development and continuous process and technology improvement to reach profitability.
Responsibilities:
- In cooperation with Group fulfilling RR2, RR3 and impairment targets concerning approved budget, monitor and report on key performance indicators (KPIS), including portfolio list, RRs, payments performance, agents productivity.
- Be responsible for debt collection costs and late fee/penalties revenue that they are in line with the respective budget;
- Be responsible for the results achieved by the department based on the profit and loss statement;
- Toplan and manage the work, productivity and processes of the department;
- Recruitment, training team and further management of debt collection;
- Continuous analysis and improvement of the debt collection process and tools by proposing and implementing new ways of debt collection to improve efficiency;
- Development of an effective debt collection process within the company by developing communication workflows, service procedures, policies and strategies to improve recoveries and customer retention;
- Preparation of reports and other types of documents required by the direct and dotted supervisor;
- Identify and take ownershipof customers issues and follow problems throughto resolution;
- Ensure compliance with regulatory requirements impacting debt collection function;
- Maintain in-depth working knowledgeof the company’s brands, systemsand processes;
- Together with Group analysts initiate defaulted (NPL) portfolio sales tender at least twice a year;
- Plan regular sales campaigns for internal collection team, championship challengers and forgiveness campaigns for external collection
- To monitorthe quality of the legal process (bailiffs - if applicable, insolvent cases).
- Prepare regularwrite-off (w/o) schedules and specific client bad debt review for submission to senior country management.
Other responsibilities:
- Anticipating to identify new tools and technologies to better serve the customer.
- To work closely with support departments to resolve problems or implement improvements.
- Cooperate actively with local departments to align debt collection processes with company objectives.
- Maintain a log of quality assurancecontrol history.
- To ensurethat for portfolio sales purposes all documentation is either storedin internal systems or available at the time needed.
- Toensure communication for customer due date notifications are set properly and working.
- Be responsible for documentation, proceduresand guidelines within your department.
- Be responsible to communicate information received to subordinates and put into context;
- Be responsible for documentation, procedures and guidelines within your department;
- Be responsibility to incur the minimum amount of cost required to achieve targets;
- Be responsible for all expenses related to your subordinates including business travel, daily allowance, equipment, office space, education and other expenses;
- Be responsible to hire, develop, supervise and motivate direct reports to drive maximum performance and ensure staffing to execute processes;
- Ensure the avoidance of key people risks.
Requirements:
- University degree in Business Administration, Finance, or a related field.
- Minimum of 5 years’ experience in similar roles within Fintech companies, the financial sector, or banking.
- Advanced proficiency in Microsoft Office Suite, especially Excel, for data analysis and reporting.
- Proven experience in team management and leadership.
- Excellent communication and negotiation skills, with strong attention to detail.
What We Offer:
- The opportunity to join a leading company in the financial sector.
- Full-time position, Monday to Friday, from 9:00 AM to 5:00 PM. Option for adaptable starting hours.
- Hybrid work model.