Overview Customer Success Representative - French Speaking (Maternity Leave) at Ingram Micro.
Join to apply for the Customer Success Representative - French Speaking (Maternity Leave) role at Ingram Micro.
About Us Ingram Micro is a leading technology company for the global information technology ecosystem. Learn more at www.ingrammicro.com.
Location Barcelona, Spain
Key responsibilities Ensure partners receive best customer experience possible.
Act as the Ingram Micro Cloud initial point of contact for accounts in an aligned territory.
Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a "never lose a subscription" approach.
Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
Support partners' awareness of customer success methodologies so they can drive a customer success strategy within their own business.
With proactive engagement, act as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
KPI's for the role are ongoing partner NRR within the aligned territory.
Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition.
What you'll bring Excellent verbal and written communication skills, as well as strong analytical and problem-solving abilities.
Sales skills with a customer-focused orientation.
Minimum of 1-2 years' experience in sales, account management, consulting or customer success.
Bachelor's degree or relevant additional experience in a related field.
Ability to balance attention to detail with expeditious execution and a passion for delivering exceptional customer experience.
Experience troubleshooting and ability to work through ambiguity in a rapidly changing environment.
Quick learner who can think on their feet in a fast-paced, dynamic setting.
Ability to enlist the support of others and gain commitments to actions and timelines.
Self-starter, high-achiever who works well in a team-oriented environment.
Competitive, ethical, and proactive attitude with strong work ethic and collaboration skills.
Experience with SaaS, IaaS or general Cloud technology is a plus.
Energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
Excellent written English and native proficiency in French.
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