Job Requisition ID #26WD98388Position OverviewAs a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!Key ResponsibilitiesProvide multi-channel support (phone, chat, email) to customers and partnersTroubleshoot product access, licensing, account, and order-related issues, ensuring timely resolutionEnsure access to purchased software using internal systems and remote toolsDeliver a high-quality, solution-focused customer experienceEducate customers and partners through training sessions, onboarding, webinars, and self-service guidanceAct as a subject matter expert on Autodesk policies, processes, and toolsSupport partner enablement and collaborate cross-functionally (including Sales) to resolve issuesContribute to knowledge base content and recommend process improvementsMaintain professionalism and adaptability in a fast-paced environmentMinimum QualificationsBSc or MSc graduate with 0–4 years of professional experienceFluency in German and English requiredExperience using a CRM system; Salesforce preferredWillingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)Preferred QualificationsGerman plus other language skills are an advantageStrong verbal and written communication skillsExperience in a customer service or support environment with strong problem-solving skillsAbility to manage multiple priorities in a dynamic, fast-paced environment#LI-FB1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).
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