Overview Shipping Operations Specialist role at Wallapop – Barcelona based, with a hybrid working model. This role focuses on ensuring a seamless, reliable, and cost-efficient shipping experience across Italy, Portugal, and future markets. You will manage relationships with third-party logistics providers and postal operators, driving continuous improvement in service quality and delivering the shipping roadmap.
Wallapop is a Barcelona-based scale-up empowering conscious, human consumption and a connected trade ecosystem. We operate in Spain, Italy, and Portugal, offering a catalog of hundreds of millions of products and services.
Backed by investors such as Accel, Insight Partners & Naver Corp, Wallapop aims to become the world's best unique goods trading platform.
All roles are based in Barcelona. We follow a hybrid model with a minimum of 6 days per month in the office. Each team self-organizes cadence and in-person/remote rituals.
What You Will Do Collect business requirements from internal stakeholders and external carrier partners, translating them into clear, actionable projects.
Lead cross-functional initiatives to deliver on the shipping roadmap, ensuring alignment between product developments and operational needs.
Measure, monitor, and improve shipping service performance (delivery times, pickup rates, reliability, customer satisfaction).
Identify process bottlenecks and drive continuous improvements in efficiency and user experience.
Lead negotiations with logistics partners, defining contractual terms, SLAs, and pricing conditions to support growth and profitability.
Manage ongoing partner relationships to ensure delivery excellence and cost efficiency.
Collaborate with Product, Tech, and Data teams to align operational and technical solutions with business goals.
Communicate plans, priorities, and trade-offs clearly to all stakeholders to ensure transparency and accountability.
What We're Looking For 3–6 years of experience in logistics, operations, or supply chain management, ideally within e-commerce, marketplaces, or parcel delivery environments.
Strong project management and stakeholder management skills, with experience leading cross-functional initiatives.
Solid analytical mindset and ability to interpret performance data (Excel / Looker experience is a plus).
Experience managing relationships and negotiations with logistics partners or postal operators.
Fluent in English and comfortable working in Italian; Spanish is a plus.
Proactive, structured, and outcome-oriented mindset with attention to operational details.
Benefits Competitive phantom shares package for all employees
Generous individual learning budget of 2k per year
Group and individual English, Catalan & Spanish lessons as part of our working day
Private Health Insurance with Alan
Flexible working hours + intensive Fridays
Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
Gym & Wellness plan, including physiotherapist in the office
Generous referral Program & Charity Donation
Bonus for weddings & newborns
Monthly plan for free shipping, bumps & home-pick-up on our services
Work anniversary Gifts and Birthday Surprises
Contribution towards your WIFI in your monthly payroll
One-off payment to set up your home office
Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
26 holidays per year
TOP hardware of your choice (latest Apple or Windows)
Hiring Process What does the hiring process look like? All interviews take place remotely. The steps typically include:
Intro Call – by talent acquisition to discuss the role, the company, and your experience and expectations (45–60 minutes).
Task – a practical assignment to showcase relevant skills.
Expertise Interview – with the hiring team focusing on core skills (60–90 minutes).
Stakeholder Interview – cross-functional collaboration assessment (60 minutes).
Culture Interview – alignment with Wallapop's purpose and proposition (60 minutes).
Offer – discussed with talent acquisition and confirmed in writing.
Seniority level Associate
Employment type Full-time
Job function Supply Chain
Industries Technology, Information and Internet
We sponsor visa processes for international candidates when applicable and provide legal & admin support along with a competitive relocation package. Wallapop is an equal-opportunity employer and supports diversity and inclusion.
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