At Auren Personas, we operate within the Selection & Executive Search division, providing specialized Human Resources consulting services.
Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.
We are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of Team Leader Customer & Consumer Service Manager The company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering.
These brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design.
The company is looking for a proactive and service-driven Team Leader Customer & Consumer Service Manager to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers.
The Team Leader Customer & Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries.
The ideal candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment.
Leadership & Team Management Lead, coach, and develop the international customer and consumer service team across: Create a service-oriented, performance-driven, and customer-focused culture Implement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency Support team development through training, coaching, and continuous process improvement initiatives Customer & Consumer Service Excellence Ensure outstanding service delivery towards B2B customers and end consumers across all markets Maintain close oversight of customer satisfaction, response times, and service quality Safeguard consistent communication and professional service across all customer touchpoints Continuously identify opportunities to improve customer experience and service standards Drive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability Ensure smooth internal cooperation to safeguard service levels and customer satisfaction Support sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication Systems & Operational Management Maintain strong oversight of all customer service-related systems and processes Monitor operational performance and proactively identify bottlenecks and inefficiencies Support scalability and future growth through structured process management Proven experience in customer service management, consumer service, or customer operations leadership xpzdshu within an international environment Strong background in customer experience, operational processes, and service optimization Experience with ERP, customer service software, and AI-driven support tools Experience in process improvement and operational efficiency projects is highly preferred Understanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus Strong leadership and coaching abilities Strong organizational and operational management skills Experience with AI tools, automation, and customer service systems Strong communication and stakeholder management skills Fluent in English;
Dutch and/or German arestrong advantages Spanish language skills are highly preferred Strong communicator with international cultural awareness A key role in shaping and professionalizing the international customer and consumer service organization A dynamic and growing organization with strong international brands Competitive compensation package aligned with experience and performance We provide both local and international services, regardless of hiring volume.