Front Office Head of Channels – Global Transactional Banking Business
Responsibilities
* Product Strategy and Evolution
o Analyse and interpret key indicators (clients, market, regulation) to create innovative and highly functional products for multiple client segments across the group served by GTB Cash.
o Collaborate directly with clients and client origination teams to understand challenges in different geographies and aggregate needs to create solutions at a global level.
o Centralise ideas and concepts into coherent business and product strategies.
o Product Design
+ Lead Cash product design and innovation, leveraging market knowledge and peer products.
+ Apply or consider technology, innovation, and market trends to create new products for existing and prospective clients.
+ Possess experience with APIs, Blockchain/digital assets, artificial intelligence, platform‑based products and Treasury Management Systems (SAP, Oracle, Kyriba).
+ Have knowledge of regulation related to payments, capital treatment, etc.
o Product Execution / Delivery
+ Lead and execute end‑to‑end new product delivery, including ideation, business case, global strategy, funding request, book of work management, new product approval and go‑to‑market strategy with Origination teams, B&CF teams, clients and SCIB stakeholders.
+ Manage key performance indicators (KPIs) and metrics, aggregating information to the global level to drive product evolution, modification and capex requests.
o Origination & Product Collaboration
+ Strong collaboration with Origination teams (both Corporate and Financial institutions).
+ Strong collaboration with other areas of SCIB, both within Transactional Banking and other areas such as Markets.
+ Build and prioritise the product development pipeline.
+ Provide product input for clients (material, meetings, RFPs, events).
o Team Leadership
+ Manage and lead a team of product owners and product analysts with accountability and oversight for individual products/solutions that are part of the wider Channel strategy.
+ Maintain key relationships across our global GTB network.
Professional Experience
* Product Owner / product management experience essential (5+ years in product role).
* Experience in the field of banking / finance / technology essential.
* Experience in corporate and investment banking products – advantage but not essential.
* Experience with platform business models – advantage but not essential.
* Experience / understanding of emerging and existing technologies: APIs, AI, Blockchain – a major advantage.
* Team management / leadership (3+ years).
Education
* Bachelor's degree (required).
Languages
* English fluency in speaking / writing (C1 level or higher).
Skills & Knowledge
* Management skills.
* Strong analytical skills.
* Excellent communication and stakeholder management skills.
* Strong presentation skills.
EEO Statement
Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.
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