Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers.
Bizagi is a integral software company born in LATAM with a strong presence in EMEA and growing fast in NAM. Bizagi stands for Business Agility with a clear vision: to be the best process automation company enabling large organizations to change faster.
Because traditional software development and legacy systems can be slow, Bizagi developed an easy-to-use cloud platform for low-code process automation. It helps organizations across industries to launch modern apps that digitize and automate the way the business works. Customers include adidas, DHL and Old Mutual.
What is it like to work at Bizagi?
We are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. You’ll have the chance to work with talented people across the globe - including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. We don’t take ourselves too seriously and we celebrate new ways of thinking. Once you join you will see also that Bizagi embraces diversity, equality, inclusion, and mutual respect.
Importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. Our values are to be innovative, collaborative, and responsive. We believe in being accountable for responsibilities and working towards outcomes, not hours in the office or ‘online’.
Come join us and find out what the best work of your career could look like here at Bizagi!
What we are seeking
The Support Software Engineer is responsible for, by mastering the details of the functional implementation, analyzing in depth, from the technical point of view, the reports of the clients and partners related to any of the components of the platform or its architecture, or to the integration of the platform to and from external systems, using software, network, or other diagnostic tools. The fluid interaction with the other support levels is essential since agility and the quality of the solutions delivered are imperative in this role.
Key Tasks and Accountabilities- Understand, analyze, troubleshoot, and resolve software issues reported by clients, partners and/or staff.-
- Always provide an outstanding customer experience.- Assist other Company members, especially other Support Team members, in meetings where technical understanding of the platform is required.- Design and implement diagnostic software or tests that help providing insights that lead to solutions.- Create case summaries, root cause analysis and documentation.- Contribute their knowledge and experience in the definition and design of platform functionalities, when require
Skills & Experience- Bachelor’s degree in Systems Engineering or Computer Science- From 2 to 3 years of experience analyzing, developing, and supporting software solutions- Exceptional proactivity and analytical thinking skills- Highly effectiveness in team working- Work quality- Creativity and innovation- SQL- .NET- Frontend frameworks- BPM tools (Bizagi preferred)- BI (Power BI or others)- Cloud technologies
LI-Remote