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Job Responsibilities
Support daily and long-term tactical employee lifecycle processes, including onboarding, off‑boarding, processing of compensation changes, transfers/talent movement, mobility, time‑off and leave, and other responsibilities related to employee administration. Answer questions (e.g., policy, process, transaction, etc.), address issues, and effectively manage escalations as it relates to these areas.
Serve as a subject‑matter expert providing guidance and direction to employees, HR Business Partners, etc. on a wide variety of HR processes, policies, and tools.
Initiate and proactively monitor business processes in Workday to ensure conformance with policy and data integrity. Follow SLAs, elevate as appropriate, and ensure that business processes are closed in a timely manner.
Take ownership of inquiries ensuring accurate, prompt, and consistent resolution. Escalate or transition requests as needed to proper channels, ensuring a warm handoff and an exceptional employee experience.
Collaborate and partner with internal stakeholders to proactively identify, recommend, and implement continuous process improvements that enhance our operations and employee experience.
Maintain a high level of data integrity by conducting system‑wide audits, performing root‑cause analysis, and proactively addressing data discrepancies.
Utilize and contribute to knowledge base articles, maintain process documents, and ensure scripts are up to date and efficient to maintain business continuity and service levels.
Ensure legal compliance by managing and implementing applicable policy and process revisions, supporting HR employment audits, and completing any required government reporting.
Actively use HR data from Workday to design and inform HR metrics and insights.
Lead a talented team of professionals, grow their capabilities, and plan for growth and development / succession management.
Qualifications & Key Experience
5+ years’ experience in HR help desk, ideally with experience in process improvement, compliance (country employment laws), employee lifecycle (pre‑onboarding through off‑boarding), and/or HRIS administration.
Workday experience essential.
Experience with SAP/Kronos/Workday and ADP payroll systems.
Strong customer service orientation required.
Lead and manage an AskHR team, working in collaboration with other Regional Leads and internal and external partners.
Exceptional attention to detail, highly organized, with the ability to prioritize, multi‑task, and manage multiple deadlines.
Resourceful problem‑solver who can troubleshoot issues independently and drive impactful solutions.
Comfortable with ambiguity and demonstrated ability to work well in a fast‑paced global environment.
Excellent written and spoken communication skills.
Ability to consistently demonstrate professional demeanor, absolute confidentiality, discretion, and sensitivity in handling private information.
Ability to project manage and drive through execution.
Comprehensive understanding of various digital tools and platforms, the ability to troubleshoot tech‑related issues, and a continuous willingness to learn and adapt to new technologies.
Innovative and solution‑oriented mindset; curious, thinking outside the box (trends, benchmarks, etc.).
Solid understanding of end‑to‑end HR processes.
Ensures compliance with all federal, state, and local laws.
Fluency in English required; multilingual a plus.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Chemical Manufacturing
Our Company
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever‑evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refine, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia‑Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimise their businesses and achieve their goals.
2 - Professionals (EEO-1 Job Categories-United States of America)
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