Mission
As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
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Main Responsibilities
Sales Performance
* Lead individual sales and achieve performance target and KPI
* Engage in upselling, cross selling and multiple selling for all product categories
Client Management
* Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
* Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
Store Operations
* Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
Store Management
* Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines
Profile
* 5-7 years’ experience in Fashion/Luxury Sale
* Bachelor’s Degree or equivalent is preferred
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* Manages own image standards on a high level
* Strong selling and communication skills are necessary
* Excellent relationships skills
* Organization, professionalism, self-confidence
* Strong customer service skills
* Computer skills and Retail management system knowledge
* Goal oriented approach, multitasking
* Strong knowledge and/or interest for Fashion/Luxury Industry
* Fluent English and Spanish