Senior Assistance Coordinator – Viking Assistance Group
Location: Fuengirola or Torrevieja, Spain.
Role Overview
As a Senior Assistance Coordinator, you will manage complex assistance cases, including medical cases and transports, while ensuring exceptional customer service. You will collaborate with global partners and work in a fast‐paced environment where accuracy and empathy are key.
Key Responsibilities
Handle customer inquiries and provide guidance on insurance coverage
Manage medical cases and arrange medical transports
Coordinate with travel agencies and healthcare providers
Ensure timely and effective assistance for customers worldwide
Qualifications
2–3 years of experience in travel assistance or related fields
Education in tourism, healthcare, law, or related areas is an advantage
Fluency in one or more Nordic languages and strong English skills
Additional languages are a plus
Desired Skills
Strong communication skills (phone and written)
Structured, solution‐oriented, and able to work under pressure
Positive attitude, flexibility, and strong work ethics
What We Offer
Competitive salary and benefits
Full training and career development opportunities
A modern office environment with a Nordic culture and international team
Work Conditions
Full‐time position with rotating shifts (day, evening, night, weekends)
Location: Fuengirola or Torrevieja, Spain
Remote work is not applicable
If you have any questions, you are welcome to contact us.
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