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Senior assistance coordinator

Torrevieja
Indefinido
Viking Assistance Group
Publicada el 26 noviembre
Descripción

Senior Assistance Coordinator – Viking Assistance Group
Location: Fuengirola or Torrevieja, Spain.

Role Overview
As a Senior Assistance Coordinator, you will manage complex assistance cases, including medical cases and transports, while ensuring exceptional customer service. You will collaborate with global partners and work in a fast‐paced environment where accuracy and empathy are key.

Key Responsibilities

Handle customer inquiries and provide guidance on insurance coverage

Manage medical cases and arrange medical transports

Coordinate with travel agencies and healthcare providers

Ensure timely and effective assistance for customers worldwide

Qualifications

2–3 years of experience in travel assistance or related fields

Education in tourism, healthcare, law, or related areas is an advantage

Fluency in one or more Nordic languages and strong English skills

Additional languages are a plus

Desired Skills

Strong communication skills (phone and written)

Structured, solution‐oriented, and able to work under pressure

Positive attitude, flexibility, and strong work ethics

What We Offer

Competitive salary and benefits

Full training and career development opportunities

A modern office environment with a Nordic culture and international team

Work Conditions

Full‐time position with rotating shifts (day, evening, night, weekends)

Location: Fuengirola or Torrevieja, Spain

Remote work is not applicable

If you have any questions, you are welcome to contact us.

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