About LyondellBasell
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LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70‑year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high‑quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.
Position Overview
As Customer Service Specialist at our site in Castellón, it’s your responsibility to deliver industry‑leading customer service. You will be the primary point of contact for all customer related issues beyond daily transactions, managing order fulfillment, product availability, timely delivery, customer complaints, invoicing and credit/debit notes. You will also provide pricing support to Account Managers and may have commercial responsibilities such as pricing, sales and operations planning, credit management, quality management, and customer relationship management. Additional duties may include handling export/import procedures.
Key Responsibilities
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* Deliver the highest quality service to domestic and export customers by responding to customer requests promptly and professionally, ensuring long‑term value creation and increased customer satisfaction.
* Act as the primary liaison with internal stakeholders (Planning, Sales, Credit, Logistics, Business/Marketing) to serve customers effectively.
* Become the go‑to person for operational issues across all business units, supporting overall customer satisfaction.
* Provide pricing support to Account Managers by preparing, sending, and archiving quotes, ensuring alignment with the documented pricing strategy.
* Participate in cross‑functional and interdepartmental projects.
* Address SAP issues, open and follow up on tickets, proactively perform SAP test scenarios, and provide training, guidance, and functional expertise to colleagues.
* Ensure compliance with governance standards and promote the company’s work ethic by adhering to all policies and procedures and actively modeling these values.
* Verify and maintain the accuracy of customer master data in SAP, collaborating with the Master Data team.
* Coordinate and align objectives within the regional account team.
* Monitor and ensure timely resolution of customer claims.
* Maintain up‑to‑date information in CRM systems regarding account management.
* Take commercial responsibility, driving excellence in key business processes such as pricing, sales and operations planning, credit management, quality management, and customer relationship management.
* Engage proactively with customers through all available communication channels to identify and analyze needs, developing commercial solutions to explore and drive growth opportunities in targeted applications.
You Bring This Value
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* Bachelor’s or college degree in business, supply chain or equivalent experience.
* Minimum of 2 years in Customer Service or a similar role with customer contact, preferably in a multinational manufacturing organization.
* Experience at a chemical company is considered a plus.
* Experience working within an ERP system, preferably SAP.
* Understands the OTC (order to cash) process in detail and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing and credit management.
* Fluency in Spanish and English, oral and written.
Competencies
To be successful in this role you must be able to deliver excellent customer service by anticipating needs and recovering from service failures positively. You will build strong partnerships with colleagues, customers, suppliers, and stakeholders, fostering a collaborative environment. Achieving measurable results by executing strategic plans effectively is crucial. You are able to drive innovation through novel solutions and improvements, challenging the status quo. Growing capabilities through continuous learning and adapting to change is essential. You will promote inclusion by valuing and integrating diverse insights. Effective communication is vital, as you will communicate with clarity, empathy, and professionalism, resolving conflicts amicably and gaining trust quickly.
What We Offer
We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialists in all fields to develop innovative solutions and to extend your national and international network. In addition, we offer a competitive salary package including private medical insurance, life insurance, two days working from home per week, and a workplace canteen. LyondellBasell is committed to advancing diversity, equity and inclusion (DEI) to ensure a positive experience for all employees.
Equal Opportunity Statement
LyondellBasell is an equal opportunity employer. xhfqzwm We are committed to providing a workplace that is inclusive and free from discrimination.
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