PstrongAt ING we are looking for a Customer Journey Expert /strong /ppbr/ppstrongYour role and work environment /strong /ppbr/ppWe are looking for a talented and driven strongCustomer Journey Expert (CJE) /strong to join our strongGrowth and New Segments /strong area of Daily Banking Savings Tribe, which strongly supports the development and evolution of Cuenta START, our value proposition for younger sub-segments.
/ppIn this role, you will be responsible for owning and evolving end-to-end customer journeys, ensuring the delivery of a best-in-class experience while driving business growth and strategic positioning in the youth segment.
/ppYou will work in a cross-functional agile squad, collaborating closely with Product Owners, Tech, Data, Legal, Compliance, Fraud, and Architecture teams, acting as a key bridge between business and technology.
/ppbr/ppstrongYour key responsibilities: /strong /ppbr/ppAs a Customer Journey Expert you will: /pulliOwn end-to-end customer journeys: design, align and evolve journeys from ideation to production, ensuring full definition across business, legal, compliance and technical domains /liliDrive delivery from idea to production: translate business needs into actionable requirements, define User Stories, support backlog refinement and ensure iterative MVP delivery until rollout.
/liliLead cross-functional alignment: work closely with Legal, Compliance, Fraud, Architecture and Tech to ensure robust, compliant and scalable solutions.
/liliAct as Business Guardian: ensure journeys meet regulatory and internal standards, safeguarding customer and business integrity /liliBe strongly data-driven: extract, analyze and interpret data to generate insights, monitor performance and support decision-making.
/liliProactively understand customer behavior: monitor funnels, usage and customer feedback to identify opportunities and continuously improve journeys.
/liliDrive business impact: identify growth opportunities and contribute to improve acquisition, activation and engagement of START customers.
/liliSupport Product Owner in backlog management and roadmap.
/liliBring creativity and an out-of-the-box mindset, thriving in a multidisciplinary agile environment where stakeholders and developers collaborate daily /li /ulpbr/ppstrongWhat We're Looking For /strong /ppbr/ppWant to know if this job is made for you?
These are some of the qualities that we value the most for this role.
And if the shoe fits... don't hesitate to apply!
/pulliProven experience in product, customer journey ideally in digital or banking environments.
/liliStrong experience in designing and implementing end-to-end customer journeys, including cross-functional validation with Legal, Compliance, Risk and Tech.
/liliData-driven and analytical mindset, with a clear focus on results.
/liliStrategic and creative thinker with a proactive, hands-on attitude and strong drive to make things happen.
/liliCustomer-centric mindset.
/liliEnthusiastic team player.
/liliExcellent understanding of Agile ways of working, backlog management and MVP delivery.
/li /ulpbr/ppstrongWhat do we offer?
/strong /ppbr/ppThe time you spend at work, the challenges you face or the lessons you get are very important, but...
What about your personal life?
At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
/ppbr/ppCheck out what is waiting for you!
/ppbr/ppstrongBe flexible my friend.
/strong /ppOur model is all about flexibility and accountability.
Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.
Do your thing.
/ppbr/ppstrongRestaurant card.
/strong /ppSo that thinking about what to have for lunch doesn't take up your time or your cravings.
/ppbr/ppstrongOur house will be your home.
/strong /ppIn our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
/ppbr/ppstrongHealth insurance.
/strong /ppFor you and all your family (spouse/partner and children).
/ppbr/ppstrongLife insurance.
/strong /ppWe help you protect what matters most to you.
/ppbr/ppstrongFlexible remuneration.
/strong /ppIn addition, you will enjoy our adaptable remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids... /ppbr/ppstrongFree company shuttle.
/strong /ppIt doesn't matter where you live.
We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
/ppbr/ppstrongBanking benefits.
/strong /ppSpecial loans with more beneficial conditions.
/ppSpecial mortgage conditions after 6 months working at the bank.
/ppAnd you can benefit from our pension plan after 1 month with us!
/ppbr/ppstrongMore vitality and more belonging /strong /pp360o care of the employee (physical, mental, social connection purpose).
/ppPhysiotherapy service on site.
/ppClinics with professional, world-class athletes.
/ppGympass service.
/ppEmployee Networks: Rainbow Lions (LGBTQI+), Leonas RIÑG.
/ppInternational Remote work program.
/ppbr/ppstrongGet to know Us /strong /ppbr/ppWe are a team of more than **** people sharing one idea: strongdoing our bit in helping our clients create a better future for themselves /strong, by providing them with the tools they need to get where they want to go.
/ppbr/ppA strongfully online bank /strong where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with strongagile methodologies /strong.
/ppbr/ppAnd although we are based in Spain, we strongare lucky to work in an international bank with presence in more than 40 countries.
/strong /ppbr/ppWe are proud to have a diverse team, and we are committed to continue developing a culture of strongDiversity, Inclusion and Belonging /strongto foster a culture of strongcollaboration and innovation /strong that represents all collectives in the society.
/ppbr/ppAnd even though we look orange on the outside, strongwe are green on the inside /strong.
Our ambition in Sustainability is strongEmpowering (y)our Sustainability journey /strong.
We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
/ppbr/ppstrongMaking things happen, helping others be successful, always being one step ahead—that's our DNA.
/strong If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!
/ppbr/ppemAt ING, you belong just as you are.
We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.
/em /ppbr/ppstrongJob Application Safety Reminder /strong /ppbr/ppWe're seeing an increase in fraudulent job offers.
To protect yourself, please follow these key guidelines when applying for roles at ING: /pullistrongApply only via official ING platforms: /strong ING uses strongWorkday /strong and strongLinkedIn /strong as its internal recruitment system.
Applications should be submitted strongonly via our official career site or via ING job postings on LinkedIn /strong.
/lilistrongCheck the sender's email carefully: /strong Legitimate communication will always come from ****** /strong and/or ****** /strong.
/lilistrongNo payments or banking details will ever be requested: /strong If someone asks for this information, it's a scam.
/li /ulpbr/p