Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group.
¿IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years' experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.
The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service.
Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards.
Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance.
Assist with room assignments, guest registrations, and accurate billing.
Ensure VIP guests, repeat customers, and special occasion guests receive personalized service.
Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved.
Assist in recruiting, onboarding, and ongoing training for front desk employees.
Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager.
Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift.
Assist in preparing work schedules and managing staff shifts to ensure proper coverage.
Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times.
housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness.
Act as the primary point of contact in the absence of the Front Office Manager
c) Petty cash/paid outs
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts' Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. Excellent Service delivery
Team Management
Coaching & Training
Planning & organisation
Minimum 2 years' experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex.
A business or hospitality management qualification or a graduate degree.
Experience with Opera Cloud
Experience of handling large leisure and corporate groups from a front office perspective
Four / Five star internationally branded hotel experience is an advantage
Proven track record of driving quality and revenue within the front office department
Fluency in Spanish and English
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. You should not expect any form of employment status with Wyndham Hotels and Resorts.