Overview
Job Description: Experience the power of a game-changing career.
Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.
Career growth and personal development: This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Responsibilities
* Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
* Log call details onto call management systems and provide response and resolution within SLA.
* Maintain service and product knowledge and expertise associated with applications specific to individual customers.
* Escalate potential service issues initially with Mentor.
Qualifications
* Are bilingual or proficient in German plus advanced English.
* Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
* Have good disposition to work in a customer service environment.
#J-18808-Ljbffr