Customer Service & Asset Specialist – Central Europe
Shape the future of logistics with us! Our people are at the heart of this mission, and we are looking for a customer service and asset specialist to strengthen our team in Central Europe.
As the primary point of contact for our customers in the DACH region, you will deliver a smooth and positive experience—from onboarding and order‑to‑invoice coordination to day‑to‑day support. You will collaborate closely with internal departments, helping to solve customer needs efficiently and contribute to continuous improvement and quality across our processes.
Locations
* Bönen (Germany)
* Agrate Brianza, Milan (Italy)
* Madrid (Spain)
Responsibilities
* Provide customer support in the DACH region and act as the first point of contact for questions and inquiries.
* Maintain data and set up new customers, building long‑term relationships through excellent service.
* Monitor daily warehouse movements and proactively identify and address discrepancies.
* Coordinate inventory checks, taking responsibility for communication, analysis and follow‑up.
* Handle quality‑related issues and stay in close contact with the quality department until resolution.
Qualifications
* Completed vocational training as an industrial clerk, office administrator, or comparable experience in customer service.
* Very good German and English language skills (additional languages a plus).
* Confidence in using MS Office (training on our internal software will be provided).
Benefits
* Permanent contract with a competitive remuneration package aligned with your skills and experience.
* Local benefits, depending on the final location of hire.
* Home‑office up to 2 days/week after the onboarding period.
* Continuous investment in your personal and professional development through training and coaching.
Send us your CV and your letter of motivation in English. Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. External recruitment services/agencies will not be used for this position.
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