_At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean, and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?YOUR ROLE
This role is a trusted advisor to IT Global Account Manager supporting the Industrial and Aerospace Sector and Customers’ management on IT topics, this role provides support to the IT and BD community on IT Sector / Customer solutions, pre-sales support, and IT strategy, communicating this strategy and its implications to technical and non-technical contributors to ensure that technology accurately meets Sector / Customer users’ goals
WHAT ARE YOU GOING TO DO?
- In conjunction with the Director, IT Global Account Management provides consulting and guidance for presales activities within the Sector / Customer opportunities.
- Responsible for general IT account management for our selected accounts/sector as assigned by the IT Global Account Manager (primarily Century / multi-region accounts)
- Has knowledge of how Sector / Customer functions, IT direction, Customer strategies; provides guidance and assistance in prioritizing technology needs; participates in strategic and operational planning for Sector(s) / Customer(s) supported; assists to analyze and developing customer strategy plans
- Ensure the appropriate support to BD and IT Customer Engagement function in the delivery of world-class solutions in a timely and cost-effective manner. Promote and positively position the company’s IT capabilities and direct the development of the technology solutions as part of all bids for renewals or new Customers with the customer / Sector also supporting customer initiative focused on innovation topics. Proactively identifies future issues/risks develops recommendations for technology investment and/or changes as appropriate and sells resolution to customer
- Manages through an intuitive, holistic understanding of the most complex system designs and performance in unstable/dynamic or crisis situations based on broad and deep applied professional experience with broad exposure to multiple segments to ensure effective technology integration
- Provides technical and business expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user requirements
- Proactively seeks to expand relationships with customers, identifies strategic Sector / Customer needs, and aligns major technology initiatives accordingly. Takes initiative to persuade Customer leaders to fund and implement technology enhancements that will deliver value to them.
- Defines and drives Sector / Customer solution strategy within CEVA Matrix suite, ensuring best of bread solutions are offered and available to customers
WHAT ARE WE LOOKING FOR?
- University Degree in IT or Business, or equivalent experience
- Fluency on English
- 5-7+ years of relevant technical or Customer work experience
- 5-7+ years of Account Management
- 5-7+ years of experience in management pre and post-sales customers’ support
- Experience in designing and executing solution strategy
- Strategic and enterprise-wide management experience
- Ability understands inter-dependencies between IT and Customer initiatives to effectively leverage resources.
- SWOT analysis and problem-solving competencies.
- Proven experience designing IT solutions and communicating with high-profile customers.
- Expert understanding of Customer functional and operating needs in highly complex environments.
- Excellent IT finance, customer budget and proposal management
- Ability to review and change processes
- Superior influence skills to gain commitment from others and foster collaboration
- Outstanding communication skills, both oral and written
- Excellent situation management and leadership in a critical situation.
- Strong aptitude to build and maintain informal networks inside the customer organization and internally to CEVA.
- Excellent team player
- Ability to travel
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
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