**YOUR ROLE**
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.
**YOUR SKILLS**
- **Language proficiency**: Native or near-native German speaker with fluent English skills (additional languages are a plus!).
- **Customer focus**: A genuine passion for service excellence and helping customers find the right solution.
- **Professional experience**: At least 1 year of experience in a customer-facing or service-oriented role.
- **Technical skills**: Solid knowledge of MS Office tools; experience with CRM systems is a plus.
- **Communication skills**: Strong verbal and written communication abilities, with a positive and professional tone at all times.
- **Flexibility & reliability**: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.
**WHAT WE OFFER**
- **100% Remote Work** Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain.
- **AI at your fingertips**From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
- **SIXT Employee Benefits** Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more.
- **International Environment** Be part of a diverse, multilingual team spanning multiple countries and cultures.
- **Professional Growth** Access to training, development resources, and the chance to learn from a highly motivated, experienced team.
- **Team Spirit** Participate in engaging team-building activities, virtual events, and exciting general corporate gatherings.
- **Stability & Purpose** Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.
**Additional Information**
**- About us**: