In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Location: Porto, Portugal
Work model: On-site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
* Handle all incoming contacts from bank clients via phone, chat, and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
* Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
* Use adequate tools, processes, and/or methods to ensure the provision of accurate, valid, and complete information
* Present the product range in a sales-oriented way, support of central marketing campaigns
REQUIREMENTS:
* Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
* Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
* Ability to take stressful situations well
OFFER:
* A relocation support
* Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 AM – 8:00 PM in the future
* 2 weeks of training + 1 week of nesting (100% on site)
* A dynamic and creative team with a positive and friendly atmosphere
* Food vouchers
* Guidance and tools to reach your full potential
Departamento: Information & Technology #J-18808-Ljbffr