Full-time
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Workplace Type: MSXI Office
Company Description
MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.
If you want to grow, learn and be part of an international team, this is your place.
Job Description
As a Customer Service Representative, you will support customers and dealerships by phone and email. Your mission is to provide clear information, follow up on cases and ensure customers receive a great service experience.
Support customers with questions, issues or requests
Follow up on open cases until completion
Provide solutions and escalates when needed
Make reminder calls and gather customer feedback
Update CRM tools and prepare summaries or reports
Share insights to help improve processes and customer satisfaction
This position is based in Barcelona. The first three months are on-site and after that the role becomes hybrid (50% remote).
Qualifications
Fluent Dutch (C2 or advanced)
Comfortable talking to customers by phone and email
Organized, proactive and able to follow processes
Basic computer and CRM skills
Benefits
Permanent full-time contract (40 hours/week)
Salary: €22,000 gross per year
Hybrid work: up to 50% after training
MSX Bazaar employee discounts portal
Multicultural work environment
Training and development opportunities
MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background. xpzdshu As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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