**Req number**: R3584
**Employment type**: Full time
**Worksite flexibility**: Remote Who we are
CAI is a integral technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Description**:
We are looking for an Incident Commander Analyst] to lead major incident management issues. This position will be full-time and remote.
What You'll Do
We seek an hourly contract position that reports to the Manager of the Shipboard Product Health Team
The position will perform the duties of Incident Commander and lead major incident management issues
Responsibilities will include but are not limited to Managing and directing major incidents (P1-Critical, P2-High)
In addition, the IC will lead Root Cause Analysis (RCA) meetings, attend Change Management Meetings, and manage problem incident tracking
What You'll Need
Required
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
4+ years of related experience
Ability to write basic SQL query scripts
Experience with an issue-tracking system
Technology certification in HW, Networking, or Security
The Incident Commander will have high-level communication skills, both verbal and written
Possesses a high-level understanding of Network Architecture and database Design
Familiar with network and data flow diagrams
The Incident Commander demonstrates a robust problem-solving ability and shows confidence in their capability to handle complex situations
Manages and leads major incidents
Ensures that the health teams follow the client-defined practices and procedures for Major Incident Management
Administer training related to all facets of incident management
Conducts incident Root Cause Analysis (RCA)
The IC is comfortable leading meetings and providing status updates to senior management
Attends the Change Management meetings and ensures the support team is aware of upcoming changes
Manages Problem issues and ensures the health team follows problem procedure
Ability to organize and prioritize multiple tasks, maintain documentation, and work with interruptions
Preferred
Preferred Cruise & Hospitality Relevant Experience
ITIL Certification
GIAC or GCIH Certification
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement