Amazon Web Services is introducing the inaugural European Sovereign Cloud (ESC) and is seeking support engineers to join the team. As a member of the AWS Support team for ESC, you will be at the forefront of this transformational technology, assisting a global list of companies and developers taking advantage of a growing set of services and features to run their mission-critical applications in ESC.
Proficiency in oral and written communication skills in German and English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.
The key job responsibilities include solving customer cases through various customer contact channels, applying advanced troubleshooting techniques, and driving customer interactions. Apart from working on technical issues, an AWS Support Engineer may also coach/mentor new hires, develop and present training, partner with development teams, and participate in new hiring.
Basic Qualifications
* This role requires you to be a national of an EU member state
* Excellent Oral/Written communication skill in the English and German language and a bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position
* Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analysing, troubleshooting, and providing solutions for technical issues
Preferred Qualifications
* Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
* Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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