On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
As an engineer in the Productivity Service & Support team you will provide technical support and guidance to Klarnas employees all around the world and support local users onsite with hands on support. Work with improvement of the support process and actively contribute to the Productivity Service & Support team's continuous development. Klarna is a company which changes constantly so we are looking for a self driven, ambitious, positive spirit to join a great team. You will work closely with other teams in the Productivity group to ensure that we deliver the best productivity experience possible to our internal customers around the world.
**What you will do**:
- Act as the primary point of contact for the users regarding software and hardware support
- Give Klarna employees the best support possible, keeping them productive
- Ensure that the users issues are investigated, solved or escalated and redirected to the correct team
- Deliver hardware and software support according to SLA
- Support users via remote tools or onsite in the local office
- Give user guidance and advising on the solution
- Continuously suggest improvement on support processes and routines
- Work on identify trends and issues proactively
- Documenting and sharing knowledge instinctively
- Handle incoming tickets via ticketing system, and support via chat channels
- When needed assist other Productivity teams in projects or with tasks
**Who you are**:
- You have previous experience of service desk work, troubleshooting and solving issues with knowledge of hardware and software
- You have a logical mind, like challenges, teamwork and have a strong customer service ethos
- Communication and knowledge sharing is a natural part of your profile.
- You have good knowledge on Mac OS and Windows platforms and mobile devices such as iOS and Android. We also work with Jira and Gsuite, experience in that would be a bonus
- You thrive when there are many things going on and you can manage a multi-task environment well
- You have excellent verbal and written communication skills in English language
**How to apply**:Please send us your CV or LinkedIn profile in English.
**What we offer**:
**Diversity & Community**
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
**Ownership & Impact**
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
**Trust & Collaboration**
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and versátil work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
**Challenges & Rewards**
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
**About Klarna