**Description**
**Guardian Industries Corp**.is an international manufacturer of float glass and fabricated glass products. Its products are used by the commercial and residential construction industries. The company has operations in North America, Europe, Asia, Latin America, Africa, and the Middle East. It is headquartered in Auburn Hills, Michigan and employs 17,000 people.
Guardian Glass is looking for an** Inside Sales Coordinator (French & English)**. This role will be based in Katowice (Poland) or Llodio (Spain) with home office options.
**What You Will Do In Your Role**:
- Customer account co-ordination for multiple customers with a region of Europe servicing the residential and commercial markets.
- Understand and process customer orders
- Resolve customer requirements providing a practical solution within a timely and accurate manner to ensure excellent customer service is provided
- Pro-actively monitor customer order trends to fulfill sales forecasts
- Sales Forecast follow up with customers
- Co-ordinate customer complaint from initiation to resolution
- Actively share knowledge and information to optimize the customer requirement
- Provide innovative solutions
- Establish and maintain excellent working relationships with all customers, external & internal
- Daily interaction with the outside sales force, working together to meet customer needs and secure new business.
- Communicate & maintain contact with all internal department to ensure customer orders are fulfilled
- Customer product technical support and product upselling
- Work with Marketing Managers, Technical Advisory and Outside Sales on new and existing products to become product knowledgeable on Guardians vast array of value added product offerings in-order to better service the customer needs.
**The Experience You Will Bring**:
**Requirements**:
- Bachelor’s degree
- Experienced as Inside Sales or Customer Service role is desirable
- Customer focused
- Proactive approach to customers to deliver an extraordinary customer experience
- Ability to build strong relationships
- Flexibility in approach to work pending on the region of customer responsible for within Europe
- Excellent telephone and communication skills
- Efficiency, accuracy and focus to detail
- Multitasking is required daily along with good organizational skills
- Entrepreneurial person who is business minded
- Self-motivated
- Adapts well to unexpected change
- Analytical skills, including the ability to prepare and analyse databases and spreadsheets to make solid business decisions and recommendations to senior leadership
- Proficient in written & spoken English & French. Additional language skills are appreciated (e.g. Spanish, Polish or German)
- Advanced PC skills in Microsoft Excel, Word, PowerPoint
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